Documenting Medical Phone Messages

Telephone Triage and Medical Advice Protocols - The …

https://www.thedoctors.com/articles/telephone-triage-and-medical-advice-protocols/

Documenting patient instructions is vital in defending any claim that might be filed later. Use the Teach-Back Method (“repeat-back”) to confirm that the patient received the message accurately and document the patient’s understanding. Regardless …

Telephone Communication for Healthcare Providers: …

https://www.thedoctors.com/articles/telephone-communication-for-healthcare-providers-safety-strategies/

Risk Management Guidelines for Telephone Encounters

https://www.magmutual.com/learning/article/risk-management-guidelines-telephone-encounters/

All telephone communication, either during or after office hours, should be documented in the medical record or telephone logbook when one of the following occurs: Prescribing or changing medication Making a diagnosis …

Clinical documentation | How to document medical …

https://onthewards.org/how-to-document-well/

Documenting phone conversations is often overlooked. It’s important to document phone conversations with other medical teams, …

Managing Messages | AAFP

https://www.aafp.org/pubs/fpm/issues/2012/0900/p25.html

Physicians face a barrage of messages every day – phone messages from patients, emails from consultants, faxes from pharmacies, reports from laboratories, sticky notes …

Tips for Documenting Calls - NCMIC

https://www.ncmic.com/insurance/malpractice/risk-management/tips-for-documenting-calls/

Like other documentation, the common rule when it comes to telephone call documentation is that if it is not documented, it did not happen. Therefore, every …

What are the HIPAA Telephone Rules? - 2023 Update

https://www.hipaaguide.net/hipaa-telephone-rules/

Generally, a patient is considered to have given their consent to receive healthcare-related phone calls and texts if they have provided the Covered Entity with a telephone number. However, allowable reasons for …

Sample telephone and refill encounter shortcuts

https://edhub.ama-assn.org/data/Journals/steps-forward/937327/10.1001stepsforward.2017.0096supp5.docx

One way to work more efficiently is to create standard messaging, also known as SmartPhrases, in your electronic health record (EHR)to help the team quickly categorize …

Decrease Medical Liability with Effective Documentation …

https://triagelogic.com/decrease-medical-liability-effective-documentation-patient-calls/

Documenting patient phone calls is a step that is easily and frequently overlooked in the medical office or during after-hours calls. Busy clinicians and office staff are often rushed, and sometimes handle phone …

Sample Voice Prompts for Healthcare - Marketing Messages

https://www.marketingmessages.com/media/Sample-Voice-Prompts-For-Healthcare.pdf

This document provides representative examples of scripts for professionally-recorded voice prompts that are specific to healthcare organizations – from large, tertiary hospitals …